Challenges of Software as a Service

The adoption rate of Software as a Service (SaaS) has been dramatic in recent years. Trials of applications like Salesforce. com, WebEx, or NetSuite have transitioned to enterprise-wide deployments, and many organizations have adopted “SaaS first” policies.

However SaaS adoption is not without its challenges. The tendency of SaaS applications to be siloed has made managing user access and authorization an increasing challenge. The task of on boarding users is a time-intensive, manual process that involves administrators across multiple departments, which can introduce risk. Users hate having multiple passwords. Help desks hate multiple passwords too, since users forget them. Managing and synchronizing multiple passwords is expensive and problematic. IT departments must find a way to harness the benefits of SaaS, while minimizing business risk.

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